Refund policy
No returns — something better instead
MYNDR is a consumable food product. For safety and quality reasons, supplements cannot be restocked or resold once they leave our facility, so we do not accept physical returns.
Instead, every order is protected by our 60-Day Money-Back Guarantee: if you're not noticing a difference, we refund you — no return shipment required.
The 60-Day Money-Back Guarantee
You have a full 60 days from the day your order arrives to try the complete AM + PM system. If it isn't working for you, email us at care@myndr.shop within 60 days of delivery and we'll refund your order in full — even if the jars are opened and used.
How to claim your refund
- Email care@myndr.shop with your order number and a line about your experience (it helps us improve — it doesn't affect your refund).
- We'll confirm your refund within 2 business days.
- The refund is issued to your original payment method, typically within 10 business days. Your bank may take a few additional days to post it.
The fine print
- The guarantee covers your first order of the MYNDR system, once per customer and household.
- Refunds are issued to the original payment method; original shipping charges, where applicable, are non-refundable.
Damages and issues
Please inspect your order on arrival and contact us at care@myndr.shop right away if anything is defective, damaged, or incorrect — we'll replace it or refund you at no cost.
European Union consumers
If your order ships to the European Union, you retain your statutory 14-day right of withdrawal for unopened orders. Under EU consumer law, this right does not extend to sealed goods that have been unsealed after delivery where return is unsuitable for health protection or hygiene reasons. Our 60-Day Money-Back Guarantee applies in addition to, and does not limit, your statutory rights.
Questions
Anything unclear? Email care@myndr.shop — we reply within one business day.